In a previous blog post titled "Program Development, Implementation & Evaluation - Top Areas to Address - #1 - #5", I stated that in the nonprofit field, the development of a new program generally begins with receiving some type of grant award. Of course, nonprofits can develop programs without being awarded a grant, but the money needed to create and implement any type of program will need to come from a philanthropist or through other fundraising efforts and activities. I then stated that for purposes of this blog post, you have received a grant and are now ready to create your program. This post lists the latter five of ten items that will need to be addressed as you develop and implement your program.
In the nonprofit field, the development of a new program generally begins with receiving some type of grant award. Of course, nonprofits can develop programs without being awarded a grant, but the money needed to create and implement any type of program will need to come from a philanthropist or through other fundraising efforts and activities. For purposes of this blog post, though, let's say that you received a grant and are now ready to create your program. Below are the first five of ten items that will need to be addressed as you develop and implement your program.
Network for Good’s mission is to stimulate philanthropy and volunteerism, and to help nonprofit organizations strengthen their relationships with supporters. They seek to increase consumers' engagement by making it easier to get involved in their communities, by donating, volunteering, and getting involved with issues they care about. They also help nonprofits to enhance their effectiveness via educational content and tools.
The Council on Foundations is a Washington, DC, area-based nonprofit membership association of 2,100 grantmaking foundations and corporations. As the voice for philanthropy, the Council works with legislators, educators, and other leaders to create an environment in which the movement can grow and thrive, and to provide Council members with the products and services they need to do their best work, including legal information, technical assistance, and networking opportunities.
Having worked in the nonprofit community for most of my career, I have seen varying levels of good and bad customer service. I have always been a proponent of exemplary customer service and feel that it should be the number one priority for any nonprofit organization. Every nonprofit exists to meet the needs of specific customers through the delivery of services and programs. As such, shouldn't their customers be their top priority, as they are their most important stakeholders? This blog post asks questions related to your customer service practices, and items you should consider in relation to developing and implementing a quality customer service program.
Continue reading "Customer Service in the Nonprofit Community - How Does Your Organization Rate?" »
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